How we handle your information
Last updated: September 2026
This Privacy Policy explains how 4Drive Turkey collects, uses, and protects your personal information when you use our website and booking services. We are committed to safeguarding your data and respecting your rights.
4Drive Turkey operates a website that connects customers with local vehicle providers across Turkey. Our office is located at Konyaalti, Antalya, Turkey. You can contact us at [email protected] for any questions about this policy or your data.
We facilitate the booking process. The actual rental agreement is signed with the local provider upon vehicle collection, and that company handles your booking information for the duration of your rental.
When you use our website, we collect the following types of information:
We do not collect sensitive personal information such as health data, financial account numbers, or government identification numbers through our website forms. Credit card details for the booking advance are processed directly by our secure payment gateway and are not stored on our servers.
When you make a reservation, our booking system collects details necessary to complete your order. This includes your name, contact information, pick-up and drop-off details, selected vehicle, and any additional services you request.
This booking data is shared with the local provider who will prepare your rental agreement. The provider processes your information to fulfil the contract, verify driver credentials at collection, and communicate with you regarding your reservation.
Your voucher contains the provider's contact details. From the moment of booking confirmation, that company becomes a data controller for the information necessary to complete your rental, including any documents you present at the counter.
Our website uses cookies to improve functionality and analyse visitor behaviour. These small text files are stored on your device and help us understand how users navigate the site.
You can control cookie preferences through your browser settings. Disabling cookies may affect some website functions. We do not use cookies to track you across third-party websites.
We use the information we collect for the following purposes:
We do not use your personal information for automated decision-making or profiling. Marketing communications are only sent if you have explicitly opted in, and you can unsubscribe at any time.
Your booking information is shared with the local provider assigned to your reservation. This sharing is necessary to fulfil the rental agreement you are entering into.
We may also share data with service providers who assist us in operating the website and processing bookings (hosting, payment processing, email delivery). These third parties are contractually bound to protect your information and use it only for the purposes we specify.
We do not sell or rent your personal information to third parties for marketing purposes. We may disclose data if required by law, court order, or government authority.
We retain your personal information only as long as necessary for the purposes outlined in this policy. Booking records are kept for the duration of the rental period and for a reasonable time afterwards to handle queries, disputes, or legal obligations.
Contact form submissions and correspondence are retained for up to two years. Technical logs are kept for a shorter period, typically 90 days, unless required for security investigations.
After the retention period expires, we securely delete or anonymise your data so it can no longer identify you.
You have the following rights regarding your personal information:
To exercise these rights, contact us at [email protected]. We will respond within one month. Note that some requests may be subject to legal exceptions or may affect our ability to provide services.
If you have questions about this Privacy Policy or how we handle your information, reach out to us:
Email: [email protected]
Address: Konyaalti, Antalya, Turkey
Hours: Mon-Sun: 8:00 AM - 8:00 PM (GMT+3)
We are committed to resolving any concerns you may have. If you believe we have not addressed your issue adequately, you have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.